Returns & Exchanges

At Puffing Kiwi, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags attached. If your new outfit doesn't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds quick and easy.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or ship out your exchange item within 3-5 business days.