Frequently Asked Questions
Everything you need to know about shopping with Puffing Kiwi.
How long does shipping take?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, swimwear and earrings are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Do you ship internationally?
Currently, we ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.